Grievance Redressal Policy
SEBI Registered Research Analyst
Registration No. INH0000XXXXX
BSE Enlistment No. XXXX
Grievance Redressal
If you have a grievance, you can reach out to our Support Team for assistance.
| Designation | Contact Person | Address | Contact No. | Email-ID | Working Hours |
|---|---|---|---|---|---|
| Customer Care | AP | XXX | +91 XXXXX XXXXX | Compliance@niveshia.com | Mon-Fri 09AM -- 06PM |
| Compliance Officer | AP | XXX | +91 XXXXX XXXXX | Compliance@niveshia.com | Mon-Fri 09AM -- 06PM |
| Principal Officer | AP | XXX | +91 XXXXX XXXXX | Compliance@niveshia.com | Mon-Fri 09AM -- 06PM |
Grievance Redressal
At ๐ก๐ถ๐๐ฒ๐๐ต๐ถ๐ฎ, we are committed to fair and transparent practices and take client concerns seriously. In the unlikely event that you face any issue or wish to raise a complaint regarding our services, the following process ensures it is addressed promptly and professionally:
Steps to follow :-
Step 1: Contact Us Directly
You may raise your concern via email to:
support@niveshia.com
Response Time: Within 7 working days
Please include:
- Your full name
- Registered email ID or phone number
- Service availed
- Description of your issue or complaint
Submit a Complaint
Step 2: Escalation to SEBI SCORES (If Unresolved)
If your complaint is not addressed satisfactorily within 30 calendar days, you can escalate the matter to SEBI through the SCORES Portal (SEBI Complaints Redress System):
https://scores.sebi.gov.in
Note:
- Growfin Research maintains records of all complaints, responses, and actions taken.
- We are committed to ensuring transparency and timely resolution of all grievances in accordance with SEBI regulations.
We Value Your Trust
Our goal is to maintain the highest standards of ethical and professional conduct. If something falls short of your expectations, weโll do our best to make it right.